Monday, October 6, 2008

Didn't get Revitalift? No problem!

Dear readers - an email from CVS corporate:
*Please note I was denied a rain check at my local store*

Dear Lindsay,

We appreciate the time you have taken to e-mail CVS regarding the recent L'Oreal Revitalift promotion. Both L'Oreal and CVS were amazed at the tremendous response to this promotion, and are excited that so many of our customers want to use this product.

I apologize that you encountered problems when attempting to purchase the Revitalift. Whenever we have a promotion such as this, our CVS team partners with the product manufacturer in an attempt to predict how many customers will want to take advantage of the sale. In some areas, we saw a demand that was much higher than we had expected. Because the product is one we normally stock in our stores, our policy is that the store should issue a rain check if they cannot find the customer an appropriate substitute item. I'll make sure to notify the management team in your area that the process was not followed so that the appropriate coaching and training can take place in our store to prevent additional customers from having the same problem that you did.

So that you don't have to make a special trip just to pick up a rain check, however, we will be mailing you a rain check for the Revitalift. The rain check will reflect that you would get the product at the sale price ($11.99), less the Extra Care bucks (also $11.99). You should get the rain check in the mail within the next 7 - 10 days.

Again, I do apologize for the difficulty you had with this promotion, and I appreciate you taking the time to contact us so that we can make it right for you. We look forward to seeing you in one of our CVS stores very soon. (Or in my case, all of them ;) )

If you have any other questions please do not hesitate to contact us either by e-mail or by calling (800) 746-7287. Thank you for taking the time to contact us. I hope you have a nice day.


Joseph *****

0 gave me some sugar: